Your First Appointment

Your first session is 90 minutes long, and it is all about getting to know you. Your therapist will ask questions to understand what’s bringing you in, what you’re hoping to work on, and how they can best support you.

There’s no need to have all the answers—or to tell your whole life story in one go. We go at your pace. If you’re feeling nervous, that’s completely normal (and very common).

For couples sessions: Most of the time, we meet with both partners together in the first session.

Sex therapy is talk therapy focused on sexual health, intimacy, and relationships. It can help with a wide range of concerns—from low desire or pain during sex, to mismatched libidos, erectile difficulties, exploring identity, or simply wanting to feel more connected.

Sex therapy is talk therapy. The only sexual element is the topic being discussed. You’ll never be asked to share more than you’re comfortable with, and you will never be expected to act out or demonstrate anything sexual in session.

We’re here to support your sexual health, relationships, and well-being through conversation, education, and evidence-based strategies—nothing more, nothing less.

If you’re feeling nervous to talk about these things, you’re in good company. Many clients feel that way at first. We’re here to make it as safe and comfortable as possible.

You can learn more on our FAQ page, or check out our blog posts like “What is Sex Therapy and How Does it Work?”.

We structure couples therapy a bit differently than individual work to make sure both partners feel heard and supported.

Here’s how it typically goes:

• Session 1: 90 minutes together — We meet as a couple to understand what’s bringing you in and to begin mapping out the issues and goals.
• Sessions 2 & 3: 50 minutes individually — Each of you will have your own session so we can explore your perspectives more deeply.
• Session 4 onward: 50 minutes together — We return to meeting as a couple, with occasional individual or “breakout” sessions as needed. We’ll keep things balanced and collaborative—if one person has an individual check-in, your therapist will usually suggest the other partner does too.

Important guidelines for couples therapy:

• All emails must include both partners. If your therapist receives a message from only one partner, they won’t read or respond to it. The couple is the client, and transparency is essential for ethical care.
• Each of you must have your own Jane account, even if you’re using the same credit card. This allows for proper documentation, consent, and secure billing.
• Insurance and receipts: If your plan requires only one partner to be listed as the payee, let us know in advance. However, both partners’ names will appear on the receipt, as they are present for the session. We cannot omit a name for insurance purposes—that would be considered fraud.

If you have any questions about the process, don’t hesitate to ask your therapist directly. We’re here to support both of you, every step of the way.

Therapeutic fit matters—a lot. If something doesn’t feel right, you’re allowed to say so. Sometimes that means tweaking the approach; sometimes it means trying someone new.

If you ever feel like the fit isn’t quite right, you can speak with your therapist directly or reach out to our Intake Coordinator at admin@trihealthclinic.com.

Our team is here to support you in finding the best care possible—even if that means making a change.

Once you’ve set up your profile in our online booking system (Jane), you can view your appointment history, access receipts, and book or change appointments anytime.

You’re also welcome to coordinate directly with your therapist if you prefer.

➡️ Log in to Jane

➡️ Need help getting set up? Click here

➡️ Need to reset your Login? Email our Intake Coordinator

All appointments are billed after your session, and receipts are emailed to you through Jane. You’ll be asked to add your payment method before your first session.

We require 24 hours’ notice for cancellations. Missed sessions or cancellations made with less than 24 hours’ notice will be billed at the full session fee, since your therapist has reserved that time for you.

Our team is here to help. If you’re unsure about anything—whether it’s your paperwork, booking process, or how to prepare. We’ll make sure you get what you need.

➡️ Need help before you complete your Intake Appointment?  Contact our Intake Coordinator at admin@trihealthclinic.com

➡️ Need help after you complete your Intake Appointment? Contact your therapist directly via their Tri Health Clinic email address.