Privacy Policy
Privacy of personal information is a core principle at Tri Health Clinic. The Tri Health Clinic is committed to collecting, using, and disclosing personal information responsibly, and only to the extent necessary for the provision of psychological services. We strive to be open and transparent in how our clinic handles personal health information. This document outlines our privacy practices.
Initial Contact & Therapeutic Relationship
Please note: submitting an inquiry or contact form through www.trihealthclinic.com does not initiate a therapeutic relationship. You are not considered a client of Tri Health Clinic until a mutual agreement is made between you and one of our clinicians to begin services. Until that point, you are considered a member of the general public.
What Is Personal Health Information?
“Personal health information” refers to identifying information about an individual relating to their physical or mental health, health history, the provision of health care, and other sensitive information (e.g., contact details, gender, ethnic background, family or relationship status). This differs from business contact information, which is not protected under privacy legislation.
Who We Are
Tri Health Clinic operates under Jennifer Bossio Psychology Professional Corporation and is a multidisciplinary mental health clinic based in Ontario. All clinicians practicing at Tri Health Clinic are either registered with a regulatory college or work under the supervision of a registered provider. In some cases, consultants or service providers (e.g., administrative staff, IT consultants, lawyers, accountants, or software providers) may have limited access to personal information. We limit access wherever possible and require assurance that all third parties adhere to privacy best practices.
Collection of Personal Information
About Clients
We collect, use, and disclose personal information only as necessary to provide psychological services. This may include your contact information, health history, reasons for seeking therapy, and session details. This information is used to assess your needs, provide appropriate care, and track clinical progress.
About General Website Visitors
If you contact us through our website, we may collect basic personal information such as your name, email, and phone number. This information is used only to respond to your inquiry or connect you with a clinician. Our contact form is hosted through Jotform, a PHIPA-compliant service.
Additional Reasons We May Use Your Information
In addition to direct clinical care, we may also use your information:
-
To invoice for services and process payments
-
To communicate about service updates or workshops
-
To comply with regulatory obligations (e.g., audits by the College of Psychologists of Ontario)
-
To meet legal or ethical obligations, including reporting serious misconduct or risk of harm
We do not sell or share personal information for marketing or advertising purposes.
How Your Information Is Protected
Your personal information is stored and handled using secure, PHIPA-compliant systems, including:
-
Jotform for secure form submissions
-
Jane EMR for booking, documentation, and communication
-
Google Workspace, protected under a Business Associate Agreement (BAA)
We take all reasonable steps to safeguard your information from unauthorized access, use, or disclosure.
Confidentiality and Clinical Information
All clients who begin services at Tri Health Clinic complete additional confidentiality and informed consent documentation at intake. Website submissions are not a substitute for clinical services and should not be used for emergencies.
Your Rights
You have the right to request access to, correction of, or information about your personal data in our custody. Please email hello [at] trihealthclinic.com to reach our designated privacy officer.
Jurisdiction
Tri Health Clinic serves clients physically located in Ontario, Canada. Our privacy practices are governed by Ontario law and PHIPA.
Changes to This Policy
This policy may be updated periodically. Any changes will be posted on this page with the revised date.
Last updated: February 18, 2026
